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Right choice for New Car Service

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Did you know that it is your right to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Considering getting the most out of the end of year car sales or thinking about having your new car serviced in time for Christmas? Here is some sound advice from Mills-Thom`s Mechanical Repairs in Coffs Harbour.

Obtaining a new car is one of the most sizable investments you will make, so it makes sense that you do whatever you can to give it the care it deserves. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.

Did you know that it is your right to choose who will service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

You cannot be told you must bring the car back to the dealership where you originally purchased it for service or repairs. Provided the work is performed to the manfufacturers specifications by a properly trained person and uses OEM quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Mills-Thom`s Mechanical Repairs mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Mills-Thom`s Mechanical Repairs mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Mills-Thom`s Mechanical Repairs will also only ever use fluids and lubricants that meet the specifications of the original maker of the car.

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the distinction between manufacturer, statutory and express warranties to help you make the right choices when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be replaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be vigilant for new car dealers who try to pad the deal with “express” or “extended” warranties, often for free, when closing the deal. As a general rule these ‘extra’ warranties may include quite distinct restrictions or provisions, and can be written in confusing or unclear language. Many times these transactions provide little or no additional benefits not already provided by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealer.

Such transactions are very unlikely to make much mention of the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes what sort of distance you will be travelling to get your car serviced or increased waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.


Specialist Car Services